UK Standard Delivery
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Orders are dispatched as soon as possible, generally the next working day (please note that orders placed after midday on Friday will be sent out on the following Monday – if you need a quick delivery please contact us by phone on 01328 851651).
Orders take between 3-5 days and are sent either by Royal Mail recorded delivery or with a courier company.
We do ship internationally, however please contact us for postage rates and to place your order.
Loss and Damages
We ensure that we wrap all items securely to minimise the possibility of breakages. Goods lost or damaged in transit are fully insured by our couriers. If you parcel hasn’t arrived within the specified time please contact us immediately on 01328 851651 or firstname.lastname@example.org
If for any reason we are unable to fulfill your order, or if your order cannot be met or delivered within the specified time, we will contact you to make alternative arrangements.
Returns and Exchanges
You have a right to return your order under the distance selling regulations for any item purchased on a fixed priced sale for a full refund within seven days after receipt. However, you must take reasonable care of the item/s. You will be responsible for the shipping costs both to and from your address.
To cancel your order you must advise us by writing to email@example.com - All parcels are sent back at your own risk. We advise using recorded delivery as the parcel is not our responsibility until we sign for it.
Please note that the right to cancel and return for a refund does not apply to personalised goods or goods made to a customer's specification such as Fermoie Lampshades - this includes all bespoke custom orders either placed on the website or over the phone.
Please note: We only accept the return of items if sent back in original unused condition; we reserve the right to reject items that are returned in what we consider to be an unsaleable condition.
Please send returns to:
Birdie Fortescue Ltd
Unit 4 Clipbush Business Park