Delivery and Returns

UK Standard Delivery

Orders are dispatched as soon as possible, generally the next working day (please note that orders placed after midday on Friday will be sent out on the following Monday – if you need a quick delivery please contact us by phone on 01328 851651).

Orders take between 3-5 days and are sent either by Royal Mail recorded delivery or with a courier company.

International Orders

We do ship internationally, however please contact us for postage rates and to place your order.

Loss and Damages

We ensure that we wrap all items securely to minimise the possibility of breakages. Goods lost or damaged in transit are fully insured by our couriers. If you parcel hasn’t arrived within the specified time please contact us immediately on 01328 851651 or

If for any reason we are unable to fulfill your order, or if your order cannot be met or delivered within the specified time, we will contact you to make alternative arrangements.

Returns and Exchanges

You have a right to return your order under the distance selling regulations for any item purchased on a fixed priced sale for a full refund within 28 days after receipt. However, you must take reasonable care of the item/s. You will be responsible for the shipping costs both to and from your address.

To cancel your order you must advise us by writing to - All parcels are sent back at your own risk. We advise using recorded delivery as the parcel is not our responsibility until we sign for it.

Please note: We only accept the return of items if sent back in original unused condition; we reserve the right to reject items that are returned in what we consider to be an unsaleable condition.

Please send returns to:

Birdie Fortescue Ltd
Unit 4 Clipbush Business Park
Hawthorn Way
NR21 8SX