Returns Information

Returns and Exchanges

You have a right to return your order under the distance selling regulations for any item purchased on a fixed priced sale for a full refund within 28 days. However, you must take reasonable care of the item/s. You will be responsible for the shipping costs both to and from your address.

Sale items are returnable within 14 days after receipt in return for a full refund. Sale items returned within 14-28 days after receipt will be exchanged for a credit note. 

To cancel your order you must advise us by writing to online@birdiefortescue.co.uk before your order is dispatched.

All parcels are sent back at your own risk. We advise using recorded delivery as the parcel is not our responsibility until we sign for it.

Please note: We only accept the return of items if sent back in original unused condition; we reserve the right to reject items that are returned in what we consider to be an unsaleable condition.

Please send returns to:

Birdie Fortescue Ltd
Unit 4 Clipbush Business Park
Hawthorn Way
Fakenham
NR21 8SX