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Frequently Asked Questions

We hope you will find the answer to your query here, however, if you do still need our help please call 01328 851 651 or email info@birdiefortescue.co.uk and we will do our best to assist you.

Orders, Delivery & Returns

We will send a confirmation email as soon as your order is dispatched. We aim to dispatch orders within 5 working days, however, as our team is small there may be some delays during busy periods but we always strive to dispatch as soon as we can.

We will send you a confirmation email as soon as your order has been dispatched which will include a delivery tracking number. You will then be able to track your order through the DHL website. If your order is being delivered by our trusted courier, then they will be in touch with you directly.

You can choose to leave your parcel in a safe place via the information provided by the delivery service, or if they attempt to deliver the parcel and you are not home, you can reschedule the delivery.

If your order has not yet been dispatched then please contact us on 01328 851 651 to request a delay.

Orders may be cancelled as long as they have not yet been dispatched. Please confirm your cancellation in writing to warehouse@birdiefortescue.co.uk or via 01328 851 651

Orders may be amended pre-dispatch. Please call our team on +44 1328 851 651 or contact warehouse@birdiefortescue.co.uk. Additional items will be charged to the payment card used for the original order.

Please visit our Returns Portal to raise a return request, once your request is approved you will receive further information on how best to return your items.

Full price items are eligible for a refund when returned within 28 days from delivery. All sale items must be returned within 14 days from delivery.

Once we have received your return and have checked it is in a saleable condition your refund will be processed. Funds should appear in your bank account on the same or nearest working day. You will receive an email confirming your refund.

Yes we do ship internationally. If your shipping destination country is not recognised at the checkout then please get in touch with us on 01328 851 651 or warehouse@birdiefortescue.co.uk for a bespoke quote.

Please note, we may need to add additional charges for international orders and that all duties and tax are the responsibility of the customer.

Interior Design & Styling

Yes, we offer full interior design and home styling advice services. Please submit your enquiry via our interior design form and a member of our team will get back to you.

For extra inspiration please view our Lookbooks, which present each seasonal collection along with styling ideas and tips. Or visit our Blog, which is updated regularly with new how-to guides and advice from Birdie. Plus, you can also sign up to our weekly newsletter for inspiration direct to your inbox.

Yes, we are always delighted to meet new Interior Designers and offer exclusive Trade discounts across our collections. Please submit a Trade application here.

Products

For the latest product updates add your email to the 'notify me' section on the product page to be the first to know if an item is back in stock.

As table lamp bases vary so much it’s very hard to predict the exact size you might need. As an approximate guide the diameter of the lampshade base should be roughly the same measurement as the height of the lamp base. For standard lamps opt for our largest size shade.

The small white plastic ring that comes with your lampshade snaps neatly into the centre of the bottom of the shade carrier to make the hole the right size to fit a standard B22 (UK) lamp. Our lamps have ES (E27) bulb holders which are larger than the standard B22.

We recommend 40 watt LED bulbs in ‘pearl’ or ‘opal’ finishes rather than clear. Sometimes a higher wattage or clear bulb will create a visible shadow. 

To see our step by step guide on how to fit your shade carrier please click here

Some of our lamp bulb fittings have a ball joint so that they can be adjusted to suit. Occasionally fittings may move slightly in transit but they can be easily adjusted by carefully manipulating the fitting.

Our three sizes of candle shade all have a ‘butterfly’ fitting. The two wire loops need to be gently eased apart when the shade is brand new so that they then fit over the top of the bulb. 

To increase the longevity of your rattan furniture please store inside or cover during winter and wetter months to avoid the rattan becoming damp and damaged. We recommend using a dry soft cloth to wipe our rattan furniture. We also recommend attaching silicon or rubber caps to the base of the chair legs to avoid friction with the floor. This will ensure that the wrapping at the base doesn't get damaged.

Yes, you can purchase a Lampshade Pendant Adapter with all lampshades so you can easily use your new lampshade as a pendant shade.

Find Out How to Fit A Shade Carrier
Watch the step by step guide here
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