Yes we are proud to now be shipping directly within the US with no import fees.

We will send a confirmation email as soon as your order is dispatched. We aim to dispatch orders within 3-5 working days for smaller items, however, larger items can take up to 10 working days.

We will send you a confirmation email as soon as your order has been dispatched which will include a delivery tracking number. Please use the details on this email to track your delivery.

You may be able to choose to leave your parcel in a safe place via the information provided by the delivery service. This is usually for smaller items. For larger items please ensure that someone is at the delivery address to accept delivery.

If your order has not yet been dispatched then please contact us on +44 1328 851 651 to request a delay, however, we cannot always guarantee a delay if your order has been processed.

Orders may be cancelled as long as they have not yet been dispatched. Please confirm your cancellation in writing to warehouse@birdiefortescue.co.uk or via +44 1328 851 651

Orders may be amended pre-dispatch. Please call our team on +44 1328 851 651 or contact warehouse@birdiefortescue.co.uk. Additional items will be charged to the payment card used for the original order.

Please visit our Returns Portal to raise a return request, once your request is approved you will receive further information on how best to return your items.

Full price items are eligible for a refund when returned within 28 days from delivery. For any sale items the returns window is 14 days from delivery.

Once we have received your return and have checked it is in a saleable condition your refund will be processed. Funds should appear in your bank account on the same or nearest working day. You will receive an email confirming your refund.

Yes, we offer full interior design and home styling advice services. Please submit your enquiry via our interior design form and a member of our team will get back to you.

For extra inspiration please view our Lookbooks, which present each seasonal collection along with styling ideas and tips. Or visit our Blog, which is updated regularly with new how-to guides and advice from Birdie. Plus, you can also sign up to our weekly newsletter for inspiration direct to your inbox.

Yes, we are always delighted to meet new Interior Designers and offer exclusive Trade discounts across our collections. Please submit a Trade application here.

Yes, our lamps are fully compatible with US electrical standards—no rewiring required.

Yes, all lamps are sold with a harp fitting. You will find the size details of the harp fitting on the product description for each lamp base.

For the latest product updates add your email to the 'notify me' section on the product page to be the first to know if an item is back in stock.

As table lamp bases vary so much it’s very hard to predict the exact size you might need. As an approximate guide the diameter of the lampshade base should be roughly the same measurement as the height of the lamp base. For standard lamps opt for our largest size shade.

Some of our lamp bulb fittings have a ball joint so that they can be adjusted to suit. Occasionally fittings may move slightly in transit but they can be easily adjusted by carefully manipulating the fitting.

To increase the longevity of your rattan furniture please store inside or cover during winter and wetter months to avoid the rattan becoming damp and damaged. We recommend using a dry soft cloth to wipe our rattan furniture. We also recommend attaching silicon or rubber caps to the base of the chair legs to avoid friction with the floor. This will ensure that the wrapping at the base doesn't get damaged.